a friend of mine who like me is in beirut for the summer, sent me these pictures along with her story with tsc beirut - one day she asks her husband to bring sadia chicken nuggets from tsc, but after checking the products she discovered that they have been expired for 2 months!
going back to a supermarket in beirut is not walk in the park especially with traffic jams, not to mention security hazards... so she calls tsc and asks for a refund with one condition: tsc to do the trip to her house for that matter - tsc agrees and promises to call back immediately - hours pass by but no one calls, so she contacts consumer protection authorities and one minute later, just like magic, tsc was on the line apologizing - not only they brought her the refund, but they also brought a big tray of cold cuts as an act of good will.
why put yourself in such a situation? to begin with, why are you selling expired products? then if your products have expired, your customer service shouldn't! getting back shortly means shortly and not hours, hours mean ditching & neglecting a complaint and disrespecting your customer.
what happened to the cold cuts tray? it ended up in the trash bin.. my friend must have wondered what if the cold cuts were also expired? well i don't blame her..