yes it’s a curse! every time i ask for a themed cake i get into some kind of trouble.. it's my son's birthday, and for his sweet sixteen i wanted to get him a special cake, a surprise one... but little did i know that the actual surprise would be yet another cake saga for that matter.
ryan's friends decided to throw him an early surprise party, and of course they asked for my help - so mommy started to look for cakes and organize stuff for the event… as i only had 3 days for the surprise dinner, i decided to order a simple cake for the dinner and another themed one for the family gathering - since ryan loves the walking dead, i picked up that theme for his cake, though a bit gory for the occasion.
i went to la baguette to check whether the themed cake can be ready on time for d day, and asked for a small alteration on the simple one - it wasn't a busy day, but there was this couple looking for a cake, which for some odd reason had me waiting for more than 45 minutes! once the indecisive and unbelievably slow couple finally placed their order, came my turn - so i showed the girl my cakes designs and gave her the jpeg files to email the chef - she promised to call me the next day at 10:00am..
the next day, i waited for the call, but came 10:00 am and no one called! 11:00 am was a carbon copy of 10:00 am, a big fat nothing! at 11:45 i’ve had it, so i decided to pay the bakery a visit and deal with the matter face to face.
as soon as i walked in i spotted the lady and without introductions i inquired about the delay, to which she simply answered oooooooh madam… i loooosst youuur nummmmberrrrr!! hmmm ok stay calm i said to myself… so you lost my number even though you wrote it down in font of me... how unlucky!
fine, so did u talk to the chef i said? yes she goes, but they refused to make the simple cake, but agreed to the themed one.. who is they? there was no clear answer so i asked to talk to the manager and check what was the problem is.
the lady calls abdel aziz, the egyptian manager then started talking to some guy called nasser... from the conversation, you could clearly tell that it was a deaf talk so i asked to talk to the manager in person.
i tried to reason with the guy and asked him about the problem at hand, but he simply refused to make the cake - i explained how simple it was, a few layers of kitkat with strawberries toppings, that's all i need! but the bas***d said, if it were so simple why don’t you make it yourself? his tone of voice was so sarcastic i could have strangled him if he were anywhere near my sight!!
i raised my voice and told him that if i were a chef and had a bakery i would have baked it myself and avoided the hassle!! and besides, i am paying you to bake the cake for me!! the guy held his position, and raised the stakes by informing me that they didn’t even e-mail the designs to the chef - mind you, that they had accepted the themed cake already and refused the simple one, based on what i don't know, maybe by talking to the ghost chef??
after getting really angry i told the manager from hell that i wasn’t a satisfied customer (as if he cared) and that this is not the first time they make such mistakes… now here comes the cream on top, instead of being polite and apologize, this guy tells me to go seek other bakeries in town… there are plenty you know!!! can you believe that?
i’m so stupid to believe that la baguette had good professional staff, actually, when i had a problem with sable a couple of years ago, they placed a comment inviting e to try their service! they sure are much worse! (see above picture)
how did this end? i went to cake & bake and had all what i was asking for - the cake was amazing and exactly what i had in mind, that simple! the staff were so nice and pleasant, very helpful too.. there was a little delay with the delivery but all went well after all and the surprise was a success! as for the themed cake, it has just been delivered :) i got it from bread talk, where there too i met the most professional and helpful people, the walking dead cake looks awesome!!!!
as for la baguette, my advice is to fire your unfriendly, unprofessional staff as they seem not to care about loosing their customers - but to be fair, your manager was right about one thing, and i have to give him credit for that.. there are so many bakeries out there, and boy their service level is so much better... keep it up boys!