a few weeks ago, i got a call from viva informing me that i have been selected as one of their vip customers and that they will be offering me the elite card with endless benefits "all for free".
last week, i finally receive the card in a nice pack with a small booklet specifying the benefits which i thought were "all for free", as explained to me by the caller.. however, it seems that "all for free" was only a gimmick as some services had a minimum charge - nevertheless, viva elite membership card gives so many benefits that one can't but praise:
1- prioritized services at viva branches
2- top priority service when calling the customer service center at 102
3- a special viva concierge membership that offers you:
- personalized assistance round the clock through call center, basically helping you with travel tickets, hotel bookings, plan events, place online orders for you etc..
- free monthly courier service, like processing paperwork i.e government offices, visa documents delivery, car servicing, payment of traffic fines or school fees, gifts & flowers delivery, etc... now these services come with a charge as per the above picture..
- personal shipping address in the uk & the us
- local & international access to the viva concierge call center
- access to airport lounges and waiting rooms, a long list of regional and international lounges
so regardless of the misinformation i was given at the beginning, i believe viva elite is an awesome program and a first in the region - you'd expect an airline or a bank to offer you such perks, but coming from a telecom this is something quite unique..
thank you viva for the amazing membership, i can't wait to try it!
Instead of starting all the new program's, why don't they secure their intsallment service (ask for credit card or bank details), due to the VIVA's fault am suffering..
Some Bedoun made a fake ID, with my CID# and some other name and bought 2 IPHONE 4s, and didn't pay anything, now VIVA is calling & harassing me and said that they would file case against me… they are doing all this even after finding out that am not the person who bought those IPhone's
now i had to file a case that am not the person, and it was a real tough job for a non arabic speaking person… VIVA should have taken the responsibility, it was their mistake, why did they gave away the phones without proper documents, why couldn't they ask for Credit Cards or original bank statements ?
because their service suck, just like their network! but i see value in this service, provided it works well
How much does the Viva Elite program cost?