a few weeks back, i wrote a post entitled putting viva elite to the test whereby a viva representative renewed my wife's car papers while i was at work - in this post, i mentioned that the network at home was weak and asked if anything can be done - a few days back, engineer bilal from viva left a message on that post asking me to call.
so i called bilal and agreed to meet at my house the next day - he came over and took a network reading, he shook his head like a worried doctor and promised follow-up the next day - i thought that was it, but the next day another engineer called ahmed shows up with a couple of boosters, he spent the afternoon making trials and errors until he was satisfied with the readings - i tested my network and the bars jumped from 1/5 bar to 4/5!!
wow, that was awesome! the network that was giving me so much trouble and almost made me cancel my contract with viva, is now working perfectly! i tested it for a few days and now it is trouble-free.
cost of this open heart operation? 00 kd!! the boosters were installed for free and all this is part of viva's elite program... isn't that awesome?!
many thanks to viva and viva elite, fantastic support and service.