not only i love massimo dutti but i am also a regular and loyal customer, especially when it comes to buying shirts, however...
a few days ago, i passed by their shop at the avenues to buy a couple of pants and asked to try a pair of black jeans, size 36 – their salesman however had other ideas and tells me that 36 would be loose, i better try size 34.
i insisted on getting the right size (36) and explained that 34 would be tight, then i asked to try another pair of blue pants with the same size 36 to which he replies: "shall i give you 38?" WTF? is he deaf or what? i reaffirmed that 36 is my exact size and that 38 would be too loose..
i walked into the changing room and put on the black jeans which turned out to be just perfect, but again the salesman thought otherwise: "they look tight, shall i give you a 38 and do some alteration?" WTF? WTF? – at this point i wanted to punch him in the face, but i kept my calm and told him that 36 is my exact size.
though a bit discouraged by the experience, i kept my chin up and asked the salesman to try another pair of blue jeans - he checks the stack of jeans and says: "we don’t have 36, shall i give you a 38 and do some alteration?" WTF? WTF? WTF? is this guy for real? i was starting to believe that i was subject to some kind of a practical joke and looked around to spot a candid camera but in vain… so i took a deep breath and told the guy to simply forget the blue jeans...
back to the fitting room, i tried on the blue pants and called the guy for alteration - he suggests i wear a black pair of shoes from their new collection as my running shoes were not helping length measurements – i gave him my shoe size, 43 and reconfirmed my exact size so that the number registers well in his brains - but wearing those shoes was a real struggle even with the help of a horn, they were so damn tight i couldn’t even stand on my feet - so i asked the salesman if the shoes were 43 and discovered that yet again he had other plans: "no sir, i gave you 42!!" WTF? WTF? WTF? WTF? at this point it was so hard for me to keep my composure i was about to explode..
once the alteration process was over, i went to the shirts section where i spotted a very nice white shirt, but before i could even make a decision the salesman pulls out his most powerful selling rationale and goes: “you know, the white shirt goes well with the blue pants as well as the black jeans!!”
convinced that the salesman was just stupid, i took my stuff and ran to the cashier - the clerk goes: “2 pants 1 shirt, 61 kd please” - i couldn't help but wait for a few seconds to see if he would suggest 40 or 80 kd... but nothing happened, so i paid the bill and walked out swearing to never again visit massimo's avenues branch.